At WISP, we are dedicated to providing our clients with top-notch support to ensure a seamless and satisfying experience. This article outlines our support policy, detailing response times, topics we support and don’t support, and how to contact us for assistance and our support hours.

Response Times

Our standard response times for all clients are as follows:

• Support tickets: Initial response within 24-48 hours.

Topics We Support

We can assist you with questions about WISP like,

• Account and billing questions
• Questions about the company or the services we offer
• Any issues you are having with your service, but not software, etc installed on your VPS, for example.

Topics We Don’t Directly Support

There are certain topics that we do not support like software developed by third-parties. Some of these topics include,

• Questions about third-party eggs
• Installation of third-party software

How To Contact Us

Our normal support hours are Monday-Friday from 9 AM - 5 PM EST, excluding any US holidays. We have teams monitoring the uptime of all services 24/7 and are they are available to assist when needed.

Support Ticket